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Documentation

Guides

Quickstart
Custom support buttons
Identity verification
Webhooks guide
Next.js
WordPress / PHP
Rails
Django
Laravel
Shopify
Webflow

API Reference

Overview

Getting started

Authentication
Base URL & keys
Idempotency & rate limits

Browser SDK

Install snippet
identify()
setAttributes()
Panel controls
logout(), setLanguage(), setTheme()
Events

Widget HTTP

GETGet widget config
POSTIdentify visitor
POSTSet attributes
POSTPing install
POSTStart conversation
GETList messages
POSTSend message
GETRealtime token
POSTSign upload
POSTComplete upload

Conversations

GETList conversations
GETSearch conversations
GETRetrieve a conversation
PATCHUpdate a conversation
GETList messages
GETExport conversation

Visitors

GETList visitors
GETRetrieve a visitor
PATCHUpdate a visitor
DELETEDelete a visitor
POSTAnonymise a visitor
GETExport visitor data

Sites

GETList sites
POSTCreate a site
PATCHUpdate a site
GETInstall status
POSTRotate keys
DELETEDelete a site
DELETEDelete site data

Webhooks

Webhook signatures
conversation.created
conversation.assigned
conversation.resolved
conversation.reopened
message.created
message.agent_replied
visitor.identified
visitor.attributes_updated
file.uploaded

Errors

invalid_request_error
authentication_error
not_found
rate_limit_exceeded
attribute_limit_exceeded
identity_verification_failed
idempotency_conflict

`identity_verification_failed`

user_hash did not match. Recompute HMAC-SHA256(user_id, rk_is_…) on your server.

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