Documentation

conversation.resolved

Auth: Webhook signing secret (rk_whsec_)

Fired when a conversation is closed/resolved.

Responses

200Event payload
{
  "id": "evt_550e8400",
  "type": "conversation.resolved",
  "created_at": "2026-01-15T10:00:00Z",
  "site_id": "660e8400-e29b-41d4-a716-446655440001",
  "data": {
    "conversation": {
      "id": "550e8400-e29b-41d4-a716-446655440000",
      "siteId": "660e8400-e29b-41d4-a716-446655440001",
      "visitorId": "770e8400-e29b-41d4-a716-446655440002",
      "status": "closed",
      "assigneeId": null,
      "createdAt": "2026-01-15T10:00:00Z",
      "updatedAt": "2026-01-15T10:05:00Z"
    }
  }
}